Insights / Consumer Markets

Update / Consumer Markets
Unconscionable conduct in the spotlight Unconscionable conduct in the spotlight
Unconscionable conduct in the spotlight
Recent news from across the Tasman provides a timely reminder to New Zealand businesses that engaging in unconscionable conduct will not be tolerated by regulators. The Australian Competition and Consumer Commission (ACCC) has commenced proceedings against Australia’s second largest telco provider, Optus Mobile Pty Ltd (Optus), for allegedly engaging in unconscionable conduct by selling telecommunications goods to vulnerable consumers who did not want or need them.
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News / Consumer Markets
What is statutory management? An explanation of the latest salvo in the Du Val saga What is statutory management? An explanation of the latest salvo in the Du Val saga
What is statutory management? An explanation of the latest salvo in the Du Val saga
On 2 August 2024 interim receivers were appointed to a number of entities in the Du Val group. On 21 August 2024, this was followed by the appointment of statutory managers to various entities in the Du Val group. This is an extraordinary development, and leads to the question – what is statutory management?
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News / Consumer Markets
Checkout check-in: Commerce Commission launches early review of Grocery Supply Code Checkout check-in: Commerce Commission launches early review of Grocery Supply Code
Checkout check-in: Commerce Commission launches early review of Grocery Supply Code
The Commerce Commission has launched a review of the Grocery Supply Code (Code) – the new ‘rule book’ for grocery suppliers – to see if it is operating as intended and helping to fix the power imbalance between New Zealand grocery suppliers and major supermarkets.
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News / Consumer Markets
A swipe at card charges: Commerce Commission consults on potential card fee savings A swipe at card charges: Commerce Commission consults on potential card fee savings
A swipe at card charges: Commerce Commission consults on potential card fee savings
The Commerce Commission has launched a consultation on the retail payment system that could give rise to savings of hundreds of millions of dollars a year for New Zealanders paying for products with Mastercard or Visa. The consultation provides an opportunity for retailers (big and small) and consumers to give their views on the fees associated with card payments in New Zealand.
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Insight / Consumer Markets
‘Too hard to cancel’ – global spotlight on subscriptions and use of online choice architecture ‘Too hard to cancel’ – global spotlight on subscriptions and use of online choice architecture
‘Too hard to cancel’ – global spotlight on subscriptions and use of online choice architecture
Businesses that offer subscription-based services to their customers, online or via an app, need to ensure that subscriptions are easy for users to cancel. Understanding how website and app design or online choice architecture (OCA) impacts a consumer’s ability to navigate any cancellation options is becoming increasingly relevant.
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Update / Consumer Markets
Anti-competitive land covenants back before the High Court Anti-competitive land covenants back before the High Court
Anti-competitive land covenants back before the High Court
After identifying restrictive land covenants as a particular issue in its Retail Grocery Sector Market Study, on 19 June 2024 the Commerce Commission filed a proceeding in the High Court against Foodstuffs North Island in relation to such covenants.
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