Insights / Insurance

Insight / Insurance
Real estate agent complaints up 43% in 2023-24 Real estate agent complaints up 43% in 2023-24
Real estate agent complaints up 43% in 2023-24
The latest REA Annual Report reveals a sharp 41% increase in complaints, rising from 252 in 2023 to 361 in 2024. While factors like increased property transactions, eased lending conditions, and public willingness to report minor issues may have contributed, the rise appears to reflect broader trends rather than a decline in industry standards.
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Insurance
Real Estate Agent complaint numbers fall again - Statistics for 2022-23 Real Estate Agent complaint numbers fall again - Statistics for 2022-23
Real Estate Agent complaint numbers fall again - Statistics for 2022-23
Every year, the Real Estate Authority publishes statistics about the industry in its Annual Report. Last year, we passed on the good news that complaints made about real estate agents were at an all-time low. The REA has just published its report on the year from July 2022 – June 2023.
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Insight / Insurance
Basic rules about landslips Basic rules about landslips
Basic rules about landslips
There have been catastrophic numbers of landslides in the past few weeks and they may become more common in the future. As the clean-up continues and thoughts turn to rebuilding, questions around insurance coverage and liability will no doubt be top of mind. Partner Richard Hargreaves outlines some of the basic legal rules to consider concerning landslips.
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Insight / Insurance
Personal liability of building inspectors Personal liability of building inspectors
Personal liability of building inspectors
Plaintiffs need to know it's only appropriate in very specific circumstances to commence proceedings against building inspectors personally in defective building cases.
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Update / Insurance
Real estate agent complaints at an all-time low Real estate agent complaints at an all-time low
Real estate agent complaints at an all-time low
The latest figures have been released from the Real Estate Authority about complaints for the industry. There has been a steady decline in complaints since 2015/16, which some may find surprising.
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Insight / Insurance
The ‘mere conduit’ defence – passing on vendor’s documents to purchasers The ‘mere conduit’ defence – passing on vendor’s documents to purchasers
The ‘mere conduit’ defence – passing on vendor’s documents to purchasers
Real estate agents often seek to add value, help purchasers, or try to maximise the good features of a property, but they need to be very careful when making absolute assurances to purchasers even when there are reports which support their position. A recent case shows that the mere conduit defence continues to be very useful when a claim is made.
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Wynn Williams Auckland
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+64 9 300 2600
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Wynn Williams Christchurch
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+64 3 379 7622
email@wynnwilliams.co.nz