Insight ‘Too hard to cancel’ – global spotlight on subscriptions and use of online choice architecture Businesses that offer subscription-based services to their customers, online or via an app, need to ensure that subscriptions are easy for users to cancel. Understanding how website and app design or online choice architecture (OCA) impacts a consumer’s ability to navigate any cancellation options is becoming increasingly relevant. Read more
Insight ACCC battles the wave against false ocean plastics claims The Australian competition regulator, ACCC, recently began proceedings against Clorox for making false or misleading representations that the GLAD kitchen and garbage bags were partly created with recycled ocean plastic. Read more
Insight Anti-competitive land covenants back before the High Court After identifying restrictive land covenants as a particular issue in its Retail Grocery Sector Market Study, on 19 June 2024 the Commerce Commission filed a proceeding in the High Court against Foodstuffs North Island in relation to such covenants. Read more
Insight Therapeutics Act is no more, but retailers must stay alert to regulatory landscape The proposed Therapeutics Act 2023 did not survive the new government’s assumption of power with the Medicines Act 1981 continuing to be the overarching legislation that governs the advertising of “therapeutic products” for the foreseeable future. Read more
Insight Further details released on Government’s modern slavery plan, but will it come to life? Further details have been released on the proposed modern slavery law for New Zealand. The proactive release of a Cabinet Paper outlines a gradual approach to combat modern slavery and confirms our previous predictions that some of New Zealand’s proposals are likely to be stricter than those overseas. Read more
Insight The gift (card) that keeps on giving: what will proposed legislation mean for retailers? Research indicates that one in five recipients lose out due to expiration of gift cards, resulting in approximately $10 million in losses to consumers, often seen as a windfall for retailers. Read more
Insight Retail Payment Surcharging Under Fire What Merchants, Payment Service Providers and Consumers Need to Know Read more
Insight Lifting the curtain on online reviews – how to stay on the right side of the law The Commerce Commission warns against deceptive online reviews. Our Consumer Markets team offers expert guidance for businesses to ensure transparency. Read more
Insight Greenwashing: a more common occurrence – what it is and how to avoid it Greenwashing: Misleading eco claims can lead to fines and brand damage. Our Consumer Markets team offers expertise in consumer law. Read more
Insight Pivoting in procurement – suppliers and purchasers forced to urgently review contracts and procurement processes Supply chain has been severely impacted by the COVID-19 pandemic and New Zealand is swiftly moving through the lockdown levels. Read more
Insight Government plan to combat modern slavery is bold, but out of step with Australian and global regimes Submissions on New Zealand's modern slavery law closed on June 7, with consultations ongoing since April 8, 2022. Read more
Insight Franchisors – unfair contracts law will soon impact the franchise relationship. How can you ensure your contracts safeguard your most valuable assets without being deemed unfair? Franchise documents safeguard brand, but unenforceable clauses render them useless. Is your protection effective? Read more
Insight Use of influencers in advertising The ASA releases influencer advertising guidance for transparency, benefitting consumers and advertisers. Read more